Booking Terms
Benguela Cove Booking, Cancellation and Refund Policy
Effective Date: 1st September 2025
1. What This Policy Covers
This policy applies to:
Musical events and concerts
Wine tasting experiences (tastings, pairings, vineyard safaris, blending experiences)
Ticketed dining events (Christmas, New Year's Eve, Heritage Day, special dinners)
Activities (pontoon cruises, nature walks, workshops, sip and paint)
Special seasonal events and festivals
Regular restaurant bookings at Moody Lagoon or Blackbeard's Diner
Group bookings & private tours
2. Booking
Book via website, email (info@benguelacove.co.za), or phone (087 357 0637)
Full payment required at time of booking
Booking confirmed when payment received and confirmation email sent
Some experiences require advance booking (e.g., 48 hours for wine blending)
Communicate dietary requirements and accessibility needs when booking
3. Ticket Transfers
Tickets are freely transferable to other guests without notification, except when:
Dietary requirements or allergies were specified
Accessibility accommodations were arranged
Age-restricted events
Personalised experiences (e.g., custom wine labels)
For these cases, notify us 48 hours before the event via email
4. Cancellation & Refunds
All cancellations must be made in writing to info@benguelacove.co.za
Standard Events
14+ Days before: Full refund minus 10% admin fee
8-14 Days before: 50% Refund
7 Days or less: No refund
No-show: No refund
Premium Events (New Year's Eve, Christmas, exclusive experiences)
21+ Days before: Full refund minus 15% admin fee
15-21 Days before: 50% Refund
8-14 Days before: 25% Refund
7 Days or less: No refund
No-show: No refund
Refund Processing
Processed within 10-14 business days
Refunded to original payment method
May take additional 5-10 days to reflect in your account
5. If Benguela Cove Cancels
If we cancel an event, you'll receive:
Full refund, OR
Transfer to alternative date/similar experience
Weather Cancellations: We'll reschedule when possible. You may choose a full refund or transfer to the new date.
6. Changes To Your Booking
Date Changes
One free change if requested 14+ days before original date
Changes within 14 days: R200 fee
Subject to availability
Quantity Changes
Reducing tickets = partial cancellation (cancellation terms apply)
Adding tickets = subject to availability and current pricing
7. Special Circumstances
Medical Emergencies/Family Bereavement: With supporting documentation (medical certificate, death certificate), we may offer a refund or transfer at management discretion. Request within 7 days of scheduled event.
8. Important Reminders
Arrive on time - late arrivals may result in reduced experience or denied entry without refund
Age restrictions apply to certain events - ID may be required
Responsible behaviour - we reserve the right to remove disruptive guests without refund
Children remain the responsibility of parents/guardians at all times
No professional photography/recording without permission
Must be 18+ to consume alcohol
9. Dining Booking Policy
A service fee of 12% will be added for tables of 6 and more.
We require a R150 deposit per person to be paid to secure your booking, especially between November - January.
For bookings of 8 or more guests, you can tailor your menu options in advance.
We know the unexpected happens, if you are running late, please let us know so that we can update your booking.
No shows/late cancellations: if we have not heard from you and you are more than 30 minutes late, we will have to free up the table you reserved for other diners.
Walk-in diners will be served as they arrive.
For live music during brunch service and Sunday lunch, a cover charge applies.
For Sharing lunch, booking 24 hours in advance, and deposit required to confirm reservation.
R300 Cakeage fee applies.
10. For Groups, Events and Venue Hire
A 50% deposit is required to make a booking and the remaining 50% balance is required 30 days before arrival.
11. Cancellation Policy Group Bookings and Private Tours (+10 guests):
For groups of 10 or more people, free cancellation applies up to 7 days before departure.
Cancellations or changes received less than 7 days before tour, 100% cancellation fee will be charged.
12. Contact Us
Email: info@benguelacove.co.za
Phone: 087 357 0637
Hours: Monday - Friday, 09:00 - 17:00
Please allow up to 48 hours for email responses during peak seasons.
13. Legal
Benguela Cove reserves the right to amend this policy at any time.
Bookings are subject to the policy in effect at time of booking.
Management decisions on refunds and cancellations are final.
All disputes subject to South African law.
By booking, you agree to this policy.